About

Austin Penn was created with a focus on clarity, trust, and a consistent customer experience. The brand is built to feel straightforward and dependable with an identity that stays clean, modern, and easy to follow.

From the beginning, Austin Penn has prioritized reliability and transparent communication. We believe the best experience comes from small details: clear information, realistic expectations, and support that remains reachable.

The brand continues to evolve through everyday feedback and a focus on what customers value most: what feels smooth, what feels dependable, and what earns trust over time. The goal is a steady presence customers can return to with confidence.

Behind Austin Penn is a compact team that values transparency over noise. We work to keep the experience predictable from first visit to delivery, so customers always know where they stand.

Business information

Store name: Austin Penn

Legal company name: Austin Penn LLC

EIN: 90-3187462

Address: 2000 Avenue of the Stars, Suite 1200, Los Angeles, CA 90067, United States

Email: info@austinpenn.com

Website: austinpenn.com

Average response time: within 24 hours on business days

Customer support hours (ET):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 10:00 AM – 4:00 PM (ET)